Pre-sale consultation
What's your MOQ?

We accept small quantity orders to support your business growing up step by step,and we ensure the 100% quality of each camera.

Could I put my own Logo on products?

Yes, we have our R&D department. We accept customer’s design, logo,lable,package .etc and we support OEM(Original Equipment Manufacturer), ODM(Original Design Manufacturer) and JDM(Joint design and manufacturing). Please share your idea and we will satisfy your need. First-class quality and Best Price for you.

Does FoMaKo Company offer worldwide distribution?

Yes, FoMaKo Company is proud to be a global company. We ship our products all around the world. We also successfully sold our PTZ Cameras and PTZ Controller to many foreign countries such as United States, Europe, UK, Indonesia, Canada, South Korea, Japan, Russian Federation, Kazakhstan, Australia, Vietnam, India, Brazil, Mexico, Middle east and so on. Welcome your OEM/ODM orders. Distributor, Agent Wanted as well. Contact us Today!

What payment types do you accept?

For Sample order, 100% of deposit before shipping; for Bulk order, We accept T/T in advance (30% of deposit before production and 70% balance before shipping), bank transfer, Paypal or credit card under Alibaba online trade assurance or offline payment.

How do your quality control systems operate? how can you guarantee quality?

We have professional designer team and experienced engineers to strictly guarantee the production from beginning to shipment. Our QC Team will inspect all goods before packing, and ensure that all machines leaving the factory are qualified products.
Always a pre-production sample before mass production and Always final Inspection before shipment.

What is your delivery time and cost?

For goods ready to ship, or small sample orders, we can arrange fast delivery around 3-10 working days after collect the full payment. In the case of large quantity, production time varies about 15-30 working days depending on the situation.
and We have overseas warehouses in the United States, Canada, UK, Germany, France, Italy and Japan. Sample orders can be delivered successfully within 2-7 days.
Bulk orders are shipped from our factory by sea, by air or by express. (Depends on order quantity and requirements.), usually within 30 days to complete the preparation and delivery.

Where is your factory located?

Currently we have one factory in China. located in high-tech harbor City, Shenzhen, Guangdong Province.

What kind of cameras should I use?

It depends on your room spaces, we provide entry-level cameras for huddle rooms, church live service, education classroom, and we also provide 3x, 10x, 20x and 30x PTZ cameras, One step to Plug-in, Driver free, very easy to use, Plug&Play

Is your HDMI PTZ camera quality certified?

Yes. FoMaKo has more than 7 years OEM/ODM experience and we can provide the professional certificates for our HDMI PTZ camera, such as UL, FCC, CE, WEEE, PSE, ROHS, CSA,etc.

I'm buying with yours company at the first time,how can I trust you?

We totally understand if you have some doubt about us at our first cooperation. You are welcome to visit our company or our factory anytime you like. You can also choose alibaba trade assurance for your first order. Alibaba trade assurance order can ensure the safety and timely delivery of your order

Technical issues
How to restore the camera to factory default?

Can you please follow one of three methods as below to try to fix it.
(1) Restore the camera to factory default , Press 【*】+【#】+【6】on the remote controller: Restore factory defaults.
or, you can use camera's IP and go to each camera's webpage, then find System Confituration -> default -> Restore factory settings
(2) If it can't solve the problem, please refer to UserManual and upgrade the camera to the newest firmware.
(3) If it still can't work, please download and install remote help software: Teamviewer , we can do remote checking and help for you. contact us now.

I can but there is one problem in 4k mode display is black, Only I can used 1080p 60 p, 4K every things like dark ?

Firstly, make sure your display support 4K resolution. To test the 4K image quality, you can connect the camera to a 4K TV via HDMI cable.
Second, please use HDMI 2.0 version, 1. check your HDMI cable's version, maybe you HDMI cable is HDMI 1.4, . 2. check the TV's HDMI version, turn on HDMI 2.0 version.

When I use FoMaKo PTZ camera with blackmagic device, sometimes, it do not show image?

Because blackmagic device use SDI level-B, the FoMaKo PTZ camera use SDI level-A, at resolution 1080P60 , level-A and level-B can't work together.
So, please change camera's resolution to 1080P30 , then, they can work togehter.

How to change camera's resolution?
(1) Use HDMI connect camera to TV/monitor, press "menu" button go to camera's menu,
then you can change camera's resolution
(2) login camera's webpage -> video out, then you can change camera's resolution.
Another , some Blackmagic device has SDI-A and SDI-B switch function,
you can also check your blackmagic device. please try it, if you still can't make it work, please contact us for help.

Can you introduce the logic of AI automatic tracking of K820N?

K820N, Support 4K 60FPS, NDI, AI Auto-tracking, 20x optical zoom. Simultaneous tracking based on human form and facial recognition. More stable and reliable tracking effect.

Which kind of device and software does your camera compatible with?

Compatible with blackmagic and IP PTZ Camera controller, Compatible with vMix/OBS and other Live Video Streaming Software, Multi-cameras video production for live streaming to YouTube and facebook. and compatible with WebEx, Skype for business ,,, Vidyo, Lync,Gotomeeting,Blue Jeans, Cisco, Vsee, etc.

After Sales
Do you offer remote assistance when facing a technical problem?

Yes,surely.We have very professional technical team,and it is our responsibility to help our clients when meet with any technical problem. make a phone call to us, or send an Email to us now.

How long is your warranty and after-sale service?

The warranty period is 24 months.and we provide 36 months for exclusive distributors. While it is rare for our devices to face problems, our teams is always available to troubleshoot and answer questions. Simple call or email us and a member of our support team will provide the necessary assistance in a quick, succinct manner.

Phone/WhatsApp: 008615089280139


Address: Shenzhen, China

Since being founded in 2016, FoMaKo® has become one of the world's leading and most innovative designers and manufacturers of 4K NDI HDMI PTZ Camera for professional Live Streaming and live production industrial use. Accept OEM/ODM orders. Distributor, Agent Wanted. Contact us Today!
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